Shipping Policy

Shipping Methods

We currently ship through FedEx and USPS.

For most of these shipments tracking numbers are available. Please email us upon receiving a shipment notification.

Cancellation Period 

If you choose to cancel an order please contact us within 24 hours of placing the order. Contact at 312-483-7819 or at infoswoonliving@gmail.com

Pick Up Orders

If you are in the Chicago area and would like to pick up your order from our studio instead of paying/waiting for shipping please select “Studio Pick Up.” See FAQ for more info.

Returns & Refunds 

We currently do not accept any returns on items with the exception of orders damaged during shipping. Contact us at infoswoonliving@gmail.com or call 312-483-7819 if you need to get a replacement item or if you are dissatisfied with a product. We do offer exchanges for similar items of comparable  monetary value.

Returns 

If an item arrives broken please contact us right away.  We will pay for your return shipping and ship a replacement item to you. We try our absolute best to pack items really well but glass does break occasionally.

Timing

Shipping times vary from item to item and will be indicated in the info section of each item. For in Stock items the shipping time is 3-7 business days.  Custom and Large orders take 1-2 weeks.

Rush Orders

Rush orders are available. Please contact us by phone to place that order and discuss pricing. 312-483-7819